Privacy policy
This Privacy Policy describes how the Vipgate service collects, uses, stores and protects users' personal data.
By using the website, mobile application or other Vipgate services, you agree to the terms of this Policy.
1. What data we collect
We may collect the following categories of data:
• Personal data: name, surname, email address, phone number
• Travel and booking data: selected services, airports, dates, flights
• Passenger data: information required to provide services (including children's data)
• Payment information: transaction and payment method data (card data is not stored on our side)
• Technical data: IP address, device type, browser, language, cookies
• Personal data: name, surname, email address, phone number
• Travel and booking data: selected services, airports, dates, flights
• Passenger data: information required to provide services (including children's data)
• Payment information: transaction and payment method data (card data is not stored on our side)
• Technical data: IP address, device type, browser, language, cookies
2. How we use data
Collected data is used for:
• processing and handling bookings
• providing VIP services at airports
• communicating with users about orders
• awarding bonus points and loyalty programme participation
• improving service quality and user experience
• complying with legal and regulatory requirements
• processing and handling bookings
• providing VIP services at airports
• communicating with users about orders
• awarding bonus points and loyalty programme participation
• improving service quality and user experience
• complying with legal and regulatory requirements
3. Sharing data with third parties
We share data only to the extent necessary to provide services, including:
• airports and their official partners
• VIP service and transfer providers
• payment providers
• technical and cloud services
We do not sell or share personal data with third parties for marketing purposes.
• airports and their official partners
• VIP service and transfer providers
• payment providers
• technical and cloud services
We do not sell or share personal data with third parties for marketing purposes.
4. Data storage and security
We apply technical and organisational measures to protect data, including:
• encryption
• access restrictions
• secure server infrastructure
Data is retained only for as long as necessary to fulfil processing purposes or as required by law.
• encryption
• access restrictions
• secure server infrastructure
Data is retained only for as long as necessary to fulfil processing purposes or as required by law.
5. Cookies and similar technologies
We use cookies and similar technologies for:
• proper website operation
• usage analysis
• interface personalisation
You can manage cookie settings in your browser.
• proper website operation
• usage analysis
• interface personalisation
You can manage cookie settings in your browser.
6. User rights
You have the right to:
• obtain information about your data
• request correction or deletion of data
• withdraw consent to processing
• restrict processing where provided by law
To exercise your rights, you can contact us using the details below.
• obtain information about your data
• request correction or deletion of data
• withdraw consent to processing
• restrict processing where provided by law
To exercise your rights, you can contact us using the details below.
7. International data transfer
As Vipgate is an international platform, your data may be processed in different countries. We ensure an adequate level of protection in accordance with applicable standards.
8. Policy changes
We may update this Policy. The current version is always available on the website.
9. Contact information
For any questions regarding personal data processing, you can contact us:
Email: privacy@vipgate.com
Website: vipgate.com
Email: privacy@vipgate.com
Website: vipgate.com