Available in 450+ airports

Meet & assist

We meet you at the airport and take care of everything: check-in, baggage, controls, the right corridors and lounges. You simply follow our specialist and enjoy your trip.

Meet & assist
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Meet and greet

A personal assistant meets you at the aircraft steps, in the arrival area or at the terminal entrance. Introduces themselves, helps with baggage and guides you along the best route through the airport.

Formalities

The personal assistant escorts you through check-in, passport control, security and customs. Handles organisational details and saves your time.

Comfortable finish

The personal assistant monitors flight time and status and hands you over to the aircraft crew or meeting party.

Description

Meet & assist is personal airport escort from meet to handover to the aircraft crew or meeting party. A personal assistant meets you at the aircraft steps, in the arrival area or at the terminal entrance, helps with baggage, guides you through check-in, security, passport control and customs when needed, and monitors flight time and status. You do not worry about queues or routes — you simply follow the specialist. The service suits those who value time, travel with children or luggage, arrive at an unfamiliar airport or want the most comfortable start and end to their trip.

How it works

  • Meet at the airport — the assistant meets you at the agreed point, helps with baggage and guides you along the best route.
  • Formalities — escort through check-in, security, passport control and customs if required.
  • Handover — the assistant monitors departure time and hands you over to the aircraft crew or meeting party.

Why you need it

  • Save time and not worry about airport routes.
  • Avoid queues and stress.
  • Convenient for connections, with children or with lots of baggage.
  • Ideal for business travel and VIP guests.
  • Confidence in an unfamiliar airport.

Additional info

  • Price depends on the airport — see exact tariffs in the catalogue.
  • Requests can be submitted at least 24 hours before the flight.
  • Service is non-refundable.

Learn more about Meet & assist

Find answers to other questions on our help page

Personal escort at the airport: meet and greet, help with baggage, escort through all formalities, priority lanes (where available), and delivery to the VIP lounge or boarding gate.